Symantec Enterprise FAQs

General
Eligibility
Ordering
Processing
Support
Licence Renewals
Refunds & Returns



For answers to general questions about the TechSoup South Africa Programme, including registration and placing an order, please see TechSoup South Africa Programme FAQs.

General
What is the Symantec Donation Programme?
As part of Symantec’s commitment to the voluntary sector, Symantec will be expanding its software donation program to better serve the nonprofit communities in South Africa.

The Software Donations programme is designed to meet the needs of small non-profits and to ensure they have access to Symantec technology they need to achieve their missions. By researching and working with small non-profits, there is an understanding of which products are most valuable to them and the appropriate number of licences to make available.

^ back to top

Eligibility


How can I find out if my organisation is eligible?

For Enterprise productions, please click HERE for further information. 

^ back to top

Ordering


How many products can I request?

Two Symantec Enterprise products may be requested within a fiscal year (1 July to 30 June). Up to 100 licenses may be requested for each Symantec Enterprise product except Backup Exec, for which 1 license may be requested.

For information on placing an order, please see Placing an Order FAQs.

^ back to top
 

Processing
How soon will we get the software?
Once your order has been accepted and processed, the normal turnaround time for licence requests is up to 10 days.

^ back to top

Support
What should I do if I require support?

Direct support is not available for this programme.  For technical questions or troubleshooting, Charities can access Symantec's award-winning on-line Knowledge Base.

^ back to top

Licence Renewals
What should I do if I need to renew my licences?
You can either request a new donation in the next fiscal year (1st July - 30th June) or you can contact a supplier of discounted software.

^ back to top

Refunds & Returns

What should I do if I want to return my order?
Returns cannot be accepted for this donation programme. Downloaded products CANNOT be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.

^ back to top